Online Student Support Hub: Recommendations for Services within the Hub

California Community Colleges, California Virtual Campus-Online Education Initiative

Recommendations for Services within the Hub

Admissions & Records

Uploading of documents
Virtual lobby services
Live chat
Virtual appointments

Collaborative Meeting Platform designed for Student Services

Financial Aid

Uploading of documents
Virtual lobby services
Live chat
Virtual appointments
Virtual Workshops and Webinars

Collaborative Meeting Platform
designed for student services use

Online Bookstore

Purchase books online
Download online books

Existing Platform

Student Helpdesk

Virtual lobby services
Live chat
Email services

Collaborative Meeting Platform
designed for student services use

New Student Orientation

Uploading of documents
Virtual lobby services
Live chat
Virtual appointments

Collaborative Meeting Platform
designed for student services use

Counseling
(General, EOPS,etc.)

Uploading of documents
Virtual lobby services
Live chat
Virtual appointments
Scheduling Online Apps
Virtual Student Success Webinars

Collaborative Meeting Platform
designed for student services use

Tutoring

Access online tutor 24/7

Collaborative Meeting Platform
designed for student services use

Writing Centers

Online paper writing support

Collaborative online Tutoring Platform

Library Services

Live chat
Search online databases

Existing Online Platform

Career and Transfer Services

Uploading of documents
virtual lobby services
Live chat
Virtual appointments
Scheduling Online Apps
Virtual Student Success Webinars

Collaborative Meeting Platform
designed for student services use

Online career assessment tools