Tech Support Cheat Sheet

Having Trouble Getting Started/Course Registration: 

At One Online network of educators

Contact @ONE for help with:

  • Registration
  • Dropping the Course 
  • Resetting your Canvas Password

 

Monday-Friday (9:00AM-5:00PM)

Email: support@cvc.edu

(650) 949-7806

 

Cranium Cafe/Classroom Help: 

Connex Ed logo

Cranium Cafe (powered by ConexED) Help Center Links to an external site. provides help posts on how to setup, customize and navigate the ConexED academic communication and scheduling platform.

Monday-Friday (8:00AM-6:00PM)   

(801) 935-4244

 

24/7 Canvas Support:

Canvas by Instructure Log

 

Online/Phone 

For additional support options, select Help in the Global Navigation Menu Links to an external site.. The  Canvas Student Guide Links to an external site. can help with the basics of using Canvas. Feel like watching tutorials instead? Use Canvas' Video Guide Links to an external site..

You have:

  • 24/7/365 Canvas Support
  • Access to live training or how-to guidance any time
  • Support via email, chat, and phone (great if you need an answer right now!)
  • Faster response to Help tickets

 

Canvas Help Button gives additional support such as: ask the community, search the canvas guides, report a problem.

 

Need assistance with Canvas at 11PM at night? Canvas Support Phone Hotline can help with all your Canvas needs 24 hours a day, 7 days a week!

(877) 703-3736

 

How Can Facilitators Help?

The facilitators check email and the Canvas Inbox regularly. Course facilitators will respond to inquiries within one business day. 

As you begin, you might have technical questions. With regard to technical issues in Canvas, here's what we can help you with:

  • Navigating your way successfully through the course pages.
  • Taking and submitting quizzes.
  • Properly submitting assignments.
  • Posting correctly to discussion forums.
  • Reading feedback on assignment rubrics, within the text of your assignments, and in the general assignment comments.


All other technical questions will need to be addressed to Canvas Support. Use the Canvas Help button.