A13 - Student Services

Though online students (especially those enrolling via the CCC Cross Enrollment platform) may not be on-campus, they still need access to the same services as other students. Increasing success rates in online learning means the online learning environment is fully resourced with easy-to-find information about library services, admissions and records, technical support, disability services, computer labs, and tutoring via links to web pages for those services.

There is no set list of which services should be listed in your course but, at a minimum, students would be supported by having easy access to:

• online readiness tutorials (see Tips & Examples)
• online tutoring
• online counseling
• disability services
• campus library

NOTE: Many colleges are now including a link in the course navigation to a central "hub" for student services and resources. If that's true in your case, alignment can be met by including a clear description (in your syllabus, on your Home page, and/or in the Orientation module) of the purpose and location of the hubspot so students can easily locate needed services throughout the term.

Keep in mind, the college webpage won't include relevant and necessary course/instructor policies (like grading, late work, etc.) addressed in A12.

Examples of Helpful Services to Share with Students

Online Education

• Canvas Orientation: [  make this a link to your college's Canvas Orientation]
• Online Education Technical Support [make this a link to your college's DE and/or IT Help Desk]
• *Tools for Success: Quest for Online Success Links to an external site.* is a series of videos designed for students who want to learn more about online classes. Lasting between ten and twelve minutes, each provides valuable insight and tips for success in online courses. 
  [Instructors, learn more about Quest.]

Bookstore

• Buy textbooks and other course materials [make this a link to your college's bookstore]

Learning Assistance

• *Online Tutoring*  [make this a link to your college's online tutoring center] : provides comprehensive academic support.
• Library [make this a link to your college's library] : Workshops, library guides, reference, and research assistance.

Student Support Services

• Admissions & Records [make this a link to your college's A&R website] : Oversees admission, registration, evaluation, graduation, and academic records/transcripts.
• Assessment/Testing [make this a link to your college's Testing center] : Offers a variety of assessments to assist you in choosing the appropriate classes.
• Financial Aid [make this a link to your college's Financial Aid website] : Provides information about grants, loans, work study, and other resources to help students and families bridge the gap between their personal resources and the cost of attending college.
• Transfer Center [make this a link to your college's Transfer Center website] : Provides services to help you plan for transfer to a four-year university.
• Career Development Center [make this a link to your college's CDC website] : Provides services to help you select a college major and plan a career.
• *Online Counseling*/Academic Advising [make this a link to your college's online counseling resource] : Provides programs and services that can help students reach their goals; including online advising.
• Student Health Services [make this a link to your college's Student Health Services website] : Provides services including free personal counseling, referrals, first aid, and health and wellness information.
• *Disabled Students Programs and Services*: [make this a link to your college's DSPS website] . Offers counseling, specialized instruction and classroom accommodations to students with a verified disability.

<h2>Online Education</h2>
<ul>
<li><a href="https://resources.instructure.com/courses/32">Canvas Orientation</a>:&nbsp;This self-paced course is a series of short videos designed to help students learn how to use Canvas. [<em><span style="background-color: #ffff99;">OR make this a link to your college's Canvas Orientation]</span> </span></em></li>
<li>Online Education Technical Support <em><span style="background-color: #ffff99;">[make this a link to your college's DE and/or IT Help Desk] </span></em></li>
<li><strong><a href="http://apps.3cmediasolutions.org/oei/students.html" target="_blank" rel="noopener">*Tools for Success: Quest for Online Success*</a></strong> is a series of videos designed for students who want to learn more about online classes. Lasting between ten and twelve minutes, each provides valuable insight and tips for success in online courses.&nbsp;<br /></li>
</ul>
<h2>Bookstore</h2>
<ul>
<li>Buy textbooks and other course materials <em><span style="background-color: #ffff99;">[make this a link to your college's bookstore]</span></em></li>
</ul>
<h2>Learning Assistance</h2>
<ul>
<li><strong>*Online Tutoring*</strong>&nbsp;<em><span style="background-color: #ffff99;">[make this a link to your college's online tutoring center] </span></em></span>: provides comprehensive academic support.</li>
<li>Library <span title="Links to an external site."><em><span style="background-color: #ffff99;">[make this a link to your college's library] </span></em></span>: Workshops, library guides, reference, and research assistance.</li>
</ul>
<h2>Student Support Services</h2>
<ul>
<li>Admissions &amp; Records <em><span style="background-color: #ffff99;">[make this a link to your college's A&amp;R website] </span></em>: Oversees admission, registration, evaluation, graduation, and academic records/transcripts.</li>
<li>Assessment/Testing <em><span style="background-color: #ffff99;">[make this a link to your college's Testing center] </span></em>: Offers a variety of assessments to assist you in choosing the appropriate classes.</li>
<li>Financial Aid <em><span style="background-color: #ffff99;">[make this a link to your college's Financial Aid website] </span></em></span>: Provides information about grants, loans, work study, and other resources to help students and families bridge the gap between their personal resources and the cost of attending college.</li>
<li>Transfer Center <em><span style="background-color: #ffff99;">[make this a link to your college's Transfer Center website] </span></em></span>: Provides services to help you plan for transfer to a four-year university.</li>
<li>Career Development Center <em><span style="background-color: #ffff99;">[make this a link to your college's CDC website] </span></em>: Provides services to help you select a college major and plan a career.</li>
<li><strong>*Online Counseling*</strong>/Academic Advising <em><span style="background-color: #ffff99;">[make this a link to your college's online counseling resource] </span></em>: Provides programs and services that can help students reach their goals; including online advising.</li>
<li>Student Health Services <em><span style="background-color: #ffff99;">[make this a link to your college's Student Health Services website] </span></em>: Provides services including free personal counseling, referrals, first aid, and health and wellness information.</li>
<li><strong>*Disabled Students Programs and Services*</strong>: <em><span style="background-color: #ffff99;">[make this a link to your college's DSPS website] </span></em>.</span>&nbsp;Offers counseling, specialized instruction and classroom accommodations to students with a verified disability.</li>
</ul>

Where to Look

This may be provided as a list of services in a section of the course syllabus or as a page in the Orientation module.

What to Look For

Each service should be clearly labeled so a student will know exactly what is being described. There is no strict definition of which services must be covered but we would expect DSPS, online tutoring, online readiness, online counseling, and the library, at the least.

Many colleges are now including a link in the course navigation to a central "hub" for student services and resources. If that's the case, the instructor should include, within the course, a clear description of the purpose and location of the hubspot so students can easily locate needed services throughout the term.