A14 - Tech Support

ALIGNED: Technology support is explained to students, and relevant contact information and/or links are easily found.

Adopting a common course management system—Canvas—has certainly benefitted both instructors and students across our CCC system. Despite Canvas being relatively user-friendly (and a clear favorite of students surveyed), students may still have questions about or issues with technical aspects of the course like logging on, tools being used (e.g., VoiceThread or Padlet), or with Canvas itself.

We all know how frustrating technical challenges can be. Supporting student retention and success means providing students with a clear explanation of how and where they can get help with technical issues so they know when to contact you, the campus help desk or the Canvas help desk.

We strongly encourage you to include this information as a separate, clearly labeled page in your Orientation module. It's much less helpful when only included (buried!) in the syllabus, causing students to go on a hunting expedition to find the needed info when they may already be feeling frustrated and anxious.

Be sure to review the relevant tabs before you leave this page.