Step 4 Lesson

Implementation and Monitoring

Implementing a small-scale pilot effectively evaluates whether the new process will work, ensuring it works as intended before a full-scale rollout. This approach helps identify issues or challenges that might not have been apparent during the design phase.

Example: A small pilot includes a select group of frequent purchaser requesters, the IT purchase reviewer, and the district buyer, which will allow the district/college to evaluate the effectiveness and efficiency of the new process for obtaining Accessibility Compliance Reports (ACR).


Implementation timelines and milestones set clear expectations for the process rollout and help manage stakeholders' expectations. They also provide a way to assess progress and ensure the project stays on track.

Example: A reasonable timeline for the pilot to obtain ACRs could be four months: the first month for training and communication, followed by three months for implementing the process.


Collecting data and feedback during the pilot phase is necessary for assessing the new process's effectiveness and identifying areas for improvement. This feedback can come from direct observations, employee feedback, and quantitative data.

Examples: Compare the number of IT purchases where an ACR was obtained to the total number of purchases. Listen to employee feedback to identify problems in the process design.